So my master’s friend is a geek; well, not by soul, but my profession. He is an IT guy, the person you call at a help-line when you can’t figure out to turn the switch on, and are fuming with agitation that the computer you bought isn’t working. And he has buck-loads to share.
The business of tech support is all about helping out to fix out problems in the computer world. The call centre world basically is the primary vehicle for this service to clients. To the common eye, people have a stereotype that the tech world is composed of people who know everything about computers, gadgets and gizmos, they are basically labelled “geeks”. [Which is true by the way!, just don’t tell my master’s friend!]
But they are wrong [insists my master’s friend] because most employees are common…
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